Terms of Service

These terms govern the use of etouch Social Scheduler (social.etouch.co), a service operated by ETOUCH IKE ("ETOUCH", "we"), a digital marketing agency based in Athens, Greece.

1. The service

Social Scheduler is an internal tool that ETOUCH uses to prepare, schedule, approve and publish social media content (Instagram, Facebook and TikTok) on behalf of its clients, and to report the statistics of that content. It is not offered to the general public: accounts are created only by ETOUCH, for its team and for the people its clients designate.

2. Accounts

• Users are invited by ETOUCH and log in with their email and password. Keep your password confidential; you are responsible for activity under your account.
• A client user sees and acts only on the content of the client they belong to.
• Links in our approval emails let the recipient review one post without logging in. Do not forward these emails.

3. Connecting social media accounts

A client may connect its Instagram, Facebook or TikTok account so that ETOUCH can publish on its behalf. By connecting an account, the client authorises ETOUCH to publish the content approved through the service and to read the account's statistics. The client can revoke this at any time, from the platform's settings or by contacting us.

4. Content and approval

• Content is published only after it has been approved through the service by the client or by ETOUCH, at the scheduled time.
• The client is responsible for the content it supplies or approves, and confirms it holds the rights to it (images, video, music, text).
• All content must comply with the terms and community guidelines of the platform it is published on, including the TikTok Terms of Service and Community Guidelines, and with the law.
• We may refuse to publish content that breaks these rules.

5. Availability

We work to keep the service available and to publish on time, but publishing depends on the platforms (Meta, TikTok) and their APIs. We do not guarantee that a post will be published at the exact time or at all, and we notify the team when publishing fails.

6. Liability

To the extent permitted by law, ETOUCH is not liable for indirect damages, loss of profit or data, or for actions and outages of third-party platforms. Our commercial terms with each client are set out in our agreement with that client, which prevails over these terms.

7. Ending use

ETOUCH may suspend or close an account, for example when its cooperation with a client ends. On request, we disconnect the client's social media accounts and delete its data as described in our Privacy Policy.

8. Changes and law

We may update these terms; the date above shows the latest version. These terms are governed by Greek law, and the courts of Athens have jurisdiction.

9. Contact

For any question: info@etouch.co.